Key elements of order-to-cash software
By partnering with order-to-cash teams, Aimie not only does the work, but she also helps them prioritize and resolve issues faster, with greater accuracy and empathy.
By leveraging the power of the Sidetrade Data Lake and her advanced finance-trained AI and proprietary Large Language Models capabilities, Aimie helps businesses better understand their buyers, detect risk, target the right buyers with the right dunning methods at the right time while automating non-value-added tasks. Aimie will make calls, further enabling the office of the CFO to accelerate operations, make smarter decisions, and improve ROI.
Aimie is powered by the Sidetrade Data Lake, the only corporate payment intelligence network in O2C. The Sidetrade Data Lake is powered by an extensive collection of customer payment behavior and user interactions.
Explore the forward vision for agentic, connected O2C—new capabilities, new experiences, and the next evolution of AI-driven finance operations.
A range of criteria should feature you choose O2C software. The criteria can be adapted according to each organisation’s technology strategy, credit risk strategy and policies regarding cash collection and debt recovery.
The scope and features of the order-to-cash software will differ between vendors: some will provide the full suite from invoicing / e-billing and credit risk management to cash collection, dispute management, cash application, analytics and reporting. Others may specialise in one or two areas and provide in-depth capabilities that stand them apart from general vendors.
Make sure the solution is able to cope with your company’s needs both now and in the future. Also, check how the software is licensed – many vendors use ‘per seat’ or user-based licensing, meaning the more users you give access to the system, the more you pay. Others (like Sidetrade) offer unlimited users, which can be very powerful if you want to encourage a ‘cash culture’ across the organisation by involving all stakeholders to use the system and help with dispute resolution and cash collection.
Your chosen O2C software vendor should use latest technology like cloud, AI (artificial intelligence) and big data. You should aspire to achieve not just automation, but intelligent automation of your order-to-cash process using machine learning and NLP (neuro linguistic programming), if you are to be a world class finance operation.
For more tips, see our Guide to Selecting Cash Collection Systems.
Any modern business software today should be 100% cloud based using a SaaS (software as a service) delivery model. This means that the hosting, technical fixes and upgrades for your O2C software are all handled by the vendor – unlike with on-premise software where you as the customer are responsible for the IT infrastructure, hosting, upgrades and security fixes.
With cloud software, users can access the order-to-cash solution via a browser from anywhere. Make sure it has support for mobile devices as increasingly users want mobile access. Security is critical of course, so your vendor should have appropriate industry security accreditations like ISO27001.