Sidetrade for
Utilities & Environment:

Generating revenue and powering improved cash performance

Utilities & Environment firms generally have large numbers of business clients, often on long-term contracts and many on direct debit payment schemes.

In these asset intensive, low margin sectors a focus on driving customer revenue by retaining and growing share of customer spend is key. Collecting cash and solving disputes will help accelerate cash and improve working capital.


Sidetrade’s Utilities and Environment Customers include…

Sidetrade manages your order-to-cash process by automating key tasks and benchmarking how your customers pay against the wider industry. AI assistant Aimie proposes the most effective actions for setting credit terms, chasing payment and collecting cash rapidly. With many clients on different contract terms, Aimie uses sophisticated automation and digital letters to service the many low value invoices, leaving your Credit Management professionals to focus on strategic customer accounts. Overall this accelerates cash flow and reduces credit risk.

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Benefits

  1. Improve the efficiency of your Credit Management team with technology
  2. Collect outstanding invoices faster and minimise bad debt
  3. Improve working capital
  4. Increase customer satisfaction through swifter dispute handling
  5. Break down barriers between operational and finance team

With many customers, contract types and SLAs, Utility and Environmental companies need to to understand customer behavior. Sidetrade’s Augmented Revenue uses artificial intelligence (AI) to spot customers likely to leave you – suggesting the actions most likely to retain them – and those you can upsell and cross-sell. Finding new customers is expensive, so retaining and increasing your existing customer revenue is critical to success.

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Benefits

  1. Analyse and predict how customers are buying services from you and your competition
  2. Identify and exploit new opportunities in current client accounts
  3. Act swiftly to stop customers moving business to the competition
  4. Increase share of customer spend and lifetime value