Creating a Cash Culture in the post-Covid world
Handling dispute management poorly has shown to have an effect across your organization; threatening cash flow, credit risk and customer satisfaction, and causing serious damage to your reputation. Yet far too many businesses don’t get the design and accountabilities right within dispute management, bruising attempts to create a cash culture.
Customer disputes are any issues that prevent payment of all or part of an invoice. If the level of disputes rises, or resolution times are not properly managed, they can add to increased bad debts, affect cash flow and impair customer satisfaction, as well as preventing future sales.
Host: David Turner, Chief Marketing Officer at Sidetrade
Agenda
- 17h30: Welcome & Introductions
- 18h00: Creating a Cash Culture – some best practices we’re seeing around the world
- 18h40: Whisky Tasting with Dewar’s Aberfeldy Distillery
- 19h20: Questions and networking
