Customer Case Studies

Technology isn’t a silver bullet. It’s important, but it only works if we keep the human in the loop and pay attention to change management.
 — Chris Gunning, Global Enablement Lead, FinOps, NielsenIQ

With Sidetrade, we have transformed the management of our accounts receivable. The AI Aimie enables us to optimize the collections process and gain visibility over our cash flow, while complying with the Sapin law and the specific regulations of the advertising industry.
Jean-Marc Martin, CFO, FranceTV Publicité

Thanks to Sidetrade’s solution, we have achieved excellent results. We successfully deployed the solution in just six months, significantly improved our DSO, and optimized our collections process. Building on these successes, we have decided to expand this collaboration internationally to further accelerate our transformation and optimize our Cash Flow management.

“Because of their market-leading AI technology, we felt that Sidetrade could really help the effectiveness of our operations.” – Richard Pike, CFO, Biffa.

Based on a history of millions of payment behaviors in their data pool, Sidetrade’s AI recommends the best action at the best time in order to maximize both our business and customer satisfaction.

When we started with Sidetrade we had as much as £4.5m in disputes—we are now down to £0.8m.

The shared, real-time visibility of payment behaviour of our customers between Collections and the rest of our network is clearly a key factor in the optimal management of overdue payments.

Thanks to Sidetrade solution, we are targeting zero non-payments and a 10% reduction in our DSO.

Continuous benchmarking of our customers gives our associates an additional tool for the efficiency of their daily operations.

The success of this project was immediate. Sidetrade won the support of all users. DSO has decreased by 8 days, generating over £5.3 million of additional cash.

Sidetrade Network seemed to be the most advanced solution on the market, as well as the most reliable and sustainable.

The Digital Letter is automatically sent a couple of days before the payment is due, we use that a lot. I can see the history of every action for each customer and improve the performance management efficiency.

Implementing Sidetrade delivered DSO gains of almost €20m. Augmented Cash is used by one in three staff across 600 locations worldwide.

We’ve been able to slash our DSO by five days in less than five months and we’ve reduced receivables owing by over 90 days in record time.

Using Sidetrade’s outsourced cash collection service and their Augmented Cash application allowed us to significantly lower the average payment delays of our Business customers, while nurturing high-quality customer relationships with them.