Clear AI use cases with measurable business value

Aimie Agents deliver production – ready O2C use cases – no experimentation required.

AI that moves beyond pilots into operational reality

Pre-built agents deploy at scale within existing workflows from day one.

Domain intelligence that works on real O2C data

Built on Sidetrade’s Data Lake – not generic models or fragmented data sources.

Trusted, governed AI decisions at every step

Human oversight and policy-driven controls built into every agent execution.

AI embedded into existing workflows without disruption

Natively integrated within Sidetrade O2C Apps – no separate implementation required.

Insightful Summaries in Seconds

Auto-generated Optimized Responses

Instant Financial Reporting

Autonomous Outbound Calling

Intelligent Interaction

Outcome Qualification

Escalation and Governance

Multilingual Execution

Agents shaped to your processes

Customer Agents are built to respond to enterprise-specific workflows, policies, and compliance requirements.

Governance and compliance requirements

Configurable controls ensure every agent operates within defined financial and O2C regulatory guardrails.

Predictive insight that drives action, not just dashboards

Customer Agents are embedded with Sidetrade intelligence to provide governed, measurable execution.

Workflow changes without IT dependency

Business teams build and modify agents independently – no custom code required.

Explainable, auditable AI operations

Every agent decision is traceable, governed, and designed for enterprise oversight.

Why Sidetrade?

Sidetrade’s agentic AI delivers measurable outcomes from day one, with governance, domain intelligence, and enterprise-grade integration built in.

68%
efficiency rate for Aimie-driven workflows vs. ~50% for rule-based approaches
15,000+
emails processed per day, with up to 70% automatically routed
+12%
uplift in recovery action effectiveness reported by customers
94%
auto-resolution rate for standard payments
40%
reduction in manual cash application time
78%
payments fall within Aimie IQ’s identified payment windows
9-15
annual DSO reduction typically achieved by customers
 

What is an accounts receivable AI agent?

An accounts receivable AI agent is an autonomous AI tool that executes Order-to-Cash processes without manual intervention. Sidetrade’s Aimie Agents are purpose-built accounts receivable AI agents, ready to deploy across collections, cash application, dispute resolution, and credit risk management.


What is the difference between Aimie Agents and Customer Agents?

Aimie Agents are pre-built accounts receivable AI agents managed by Sidetrade, designed for autonomous O2C execution out of the box. Customer Agents are built by business users in the Agent Builder Studio and are tailored to specific business rules, workflows, and organizational requirements.


What O2C processes do Aimie Agents automate?

Aimie Agents cover the full Order-to-Cash cycle, including collections, cash application, dispute resolution, credit risk management, billing analysis, and customer communications. Each agent executes tasks autonomously while remaining governed by business rules and human oversight.


Can business teams build Customer Agents without coding?

Yes. Customer Agents are built using a no-code, visual environment in the Agent Builder Studio. Business teams configure workflows, rules, and actions through an intuitive interface without requiring development skills.


How does Sidetrade ensure AI decisions are governed and auditable?

Every agent action is governed by predefined policies, role-based access controls, and continuous monitoring. Actions are traceable and auditable, ensuring human oversight and compliance at every step of the automated process.


What results do customers typically see with Aimie Agents?

Customers report a 68% efficiency rate for Aimie-driven workflows compared to approximately 50% for rule-based approaches, a 94% auto-resolution rate for standard payments, and a 40% reduction in manual cash application time. Annual DSO reductions of 9 to 15 days are typical.


How do Aimie Agents fit into the broader Sidetrade platform?

Aimie Agents are natively integrated within Sidetrade’s O2C Apps, so no separate implementation is required. They sit within Sidetrade’s broader order-to-cash software platform, which includes Aimie IQ for conversational engagement and the Agent Builder Studio for building custom workflows.