Video: Digital Case
Successfully resolve customer disputes with Digital Case, part of Sidetrade’s Augmented Cash solution. Digital Case enables you quickly tackle issues, improve time-to-resolution, and form long-lasting customer relationships while boosting overall engagement.
Digital Case – what does it do?
- With Digital Case, you can improve time-to-resolution by ensuring customer issues are categorized and prioritized effectively right from the start.
- Digital Case includes functionality to auto-assign disputes to the correct team.
- Digital Case makes it easy to consolidate all relevant information so your agents have everything they need to quickly solve disputes.
- With Digital Case, all the monitoring and tracking tools you need are at your fingertips, to help you focus resolution efforts on the areas with the most significant customer and revenue impact.