O2C Intelligence Platform : O2C Execution Layer : O2C Apps : Augmented Collection
Augmented Collection
Sidetrade’s AI-guided collections execution app unifies invoice, customer, and behavioral signals to determine the next-best action per invoice, at scale.
AI–driven prioritized worklists, automated dunning, and constraint-aware orchestration execute while teams focus on high-impact work, with business rules and escalation policies to maintain governance across every region and entity.
Augmented Collection Solves Your Challenges
Reactive, fragmented collections execution
Static aging reports and disconnected systems leave teams without a unified view of customer behavior or payment signals.
Aimie AI-Driven Next-Best-Action Dunning unifies O2C signals to determine the right action per invoice.
Collector capacity consumed by routine outreach
Reminders, acknowledgements, and follow-ups absorb time that should go to exceptions and high-impact accounts.
Event-Based Automation handles routine dunning within configured strategy guardrails, freeing up collectors’ time.
Inconsistent execution across teams and regions
Without enforceable constraints, collections approaches vary by entity and individual – this undermines governance.
Segment-Based Strategy and Action Limits standardise execution across the portfolio without removing flexibility.
Features
Aimie AI-Driven Next-Best-Action Dunning
Intelligent Prioritization and Daily Collector Agendas
Tailored Dunning with Business Rules and Constraints
Segment-Based Strategy
and Action Limits
Event-Based Automation for Routine Messaging and Follow-Up
Multi-Channel Execution
and Media-Level Performance Insights
Collections Performance Analytics and Benchmarking
Customer Collaboration
via Customer Portal
Automated Mail/Fax Traceability with SidePaperless
Why Sidetrade?
Sidetrade’s Augmented Collection delivers measurable cash impact across collections performance,
collector productivity, and operational efficiency.
*based on comparisons across customer platforms since April 2019
Frequently Asked Questions
How does Augmented Collection decide which invoices to prioritize?
It prioritizes invoices based on what is most likely to move cash, using invoice details, buyer behavior, and predicted payment outcomes. The result is a daily agenda built around what is most likely to move cash, not what simply looks oldest.
What is next-best-action dunning and how does it work?
Next-best-action dunning selects the right action, timing, and channel for each invoice based on what is most likely to work. Teams can use those recommendations directly or automate routine execution inside configured guardrails.
How does Augmented Collection maintain governance across different regions and teams?
Governance is enforced through segment-based strategies, action limits, business rules, and escalation policies. That allows companies to standardize execution globally while still reflecting local realities and customer context.
How quickly can we expect to see DSO reduction after implementation?
Customers typically see annual DSO improvements in the 9 to 15 day range, and some start seeing impact within 2 to 3 months. The timing depends on rollout scope, portfolio complexity, and how much manual work is replaced with AI-guided execution.
Ready to Transform Your Order-to-Cash?
Finance transformation is at your fingertips. Are you ready? Join finance leaders already experiencing the power of Aimie. Take the first step towards transforming your order-to-cash operations.