--- title: "Sidetrade Sub-processors List – 16-03-2026" id: "13940" type: "page" slug: "sidetrade-sub-processors-list" published_at: "2021-05-11T11:28:19+00:00" modified_at: "2026-03-16T23:53:43+00:00" url: "https://www.sidetrade.com/sidetrade-sub-processors-list/" markdown_url: "https://www.sidetrade.com/sidetrade-sub-processors-list.md" excerpt: "SIDETRADE SUB-PROCESSORS LIST Authorized sub-processors for Sidetrade services We welcome you to SIDETRADE’s authorized sub-processors webpage where we maintain our list of sub-processors including our affiliated companies involved in the provision of the Sidetrade Services and processing our customers’ personal..." taxonomy_language: - "English" taxonomy_post_translations: - "pll_61894cbf5b3c1" --- - [O2C Intelligence](/) - [[Column]](#) - [O2C AGENTS](https://www.sidetrade.com/core-platform/aimie-agent/) - [Aimie Agents](https://www.sidetrade.com/core-platform/aimie-agent/#aimie-agents) - [Customer Agents](https://www.sidetrade.com/core-platform/aimie-agent/#customer-agents) - [Agent Builder Studio](https://www.sidetrade.com/core-platform/agent-builder-studio/) - [--separator--](#) - [O2C Apps](https://www.sidetrade.com/core-platform/o2c-apps/) - [Credit Risk Expert](https://www.sidetrade.com/core-platform/o2c-apps/credit-risk-expert/) - [E-Order and E-Invoicing](https://www.sidetrade.com/core-platform/o2c-apps/order-and-e-invoicing/) - [Augmented Collection](https://www.sidetrade.com/core-platform/o2c-apps/augmented-collection/) - [Digital Case](https://www.sidetrade.com/core-platform/o2c-apps/digital-case/) - [Cash App](https://www.sidetrade.com/core-platform/o2c-apps/cash-app/) - [Deductions and Claims](https://www.sidetrade.com/core-platform/o2c-apps/deductions-and-claims/) - [Customer Experience Center](https://www.sidetrade.com/core-platform/o2c-apps/customer-experience-center/) - [Analytics](https://www.sidetrade.com/core-platform/o2c-apps/analytics/) - [[Column]](#) - [Aimie IQ](https://www.sidetrade.com/core-platform/aimie-iq/) - [Conversational Engagement](https://www.sidetrade.com/core-platform/aimie-iq/) - [-- separator --](#) - [Technology](https://www.sidetrade.com/core-platform/) - [Core platform](https://www.sidetrade.com/core-platform/) - [Intelligence Foundation](https://www.sidetrade.com/core-platform/intelligence-foundation/) - [O2C Execution Layer](https://www.sidetrade.com/core-platform/o2c-execution-layer/) - [Arrange a demo](https://www.sidetrade.com/sidetrade-demos/?fid=4235) - [[Column]](#) - [O2C Data Lake](https://datalake.sidetrade.com/) - [Real-time, predictive payment intelligence](https://datalake.sidetrade.com/) [Industries](#) - [Construction & Mining](https://www.sidetrade.com/industries/construction-mining/) - [CPG](https://www.sidetrade.com/industries/cpg/) - [Financial Services](https://www.sidetrade.com/industries/financial-services/) - [ICT](https://www.sidetrade.com/industries/ict/) - [Life Sciences](https://www.sidetrade.com/industries/life-sciences/) - [Manufacturing](https://www.sidetrade.com/industries/manufacturing/) - [Retail](https://www.sidetrade.com/industries/retail/) - [Services](https://www.sidetrade.com/industries/services/) - [Transport & Logistics](https://www.sidetrade.com/industries/transport-logistics/) - [Utilities & Environment](https://www.sidetrade.com/industries/utilities-environment/) [Customers](https://www.sidetrade.com/case-studies/) - [Who we work with](https://www.sidetrade.com/customers/) - [Case studies](https://www.sidetrade.com/case-studies/) [Resources](https://www.sidetrade.com/resources/) - [Whitepapers](https://www.sidetrade.com/resources/whitepapers/) - [Brochures](https://www.sidetrade.com/resources/brochures/) - [Webinars](https://www.sidetrade.com/resources/webinars/) - [Videos](https://www.sidetrade.com/resources/videos/) - [Training and Certification](https://www.sidetrade.com/resources/certification/) [Blog](https://www.sidetrade.com/blog/) [Company](https://www.sidetrade.com/company/about-us/) - [About Us](https://www.sidetrade.com/company/about-us/) - [CSR](https://www.sidetrade.com/company/csr/) - [Leadership](https://www.sidetrade.com/company/leadership/) - [News](https://www.sidetrade.com/company/news/) - [Careers](https://www.sidetrade.com/company/careers/) - [Investors](https://www.sidetrade.com/company/investors/) - [Contact](https://www.sidetrade.com/contact-us/) [en](https://www.sidetrade.com/sidetrade-sub-processors-list/) [fr](https://www.sidetrade.fr/liste-des-sous-traitants-sidetrade/) [de](https://www.sidetrade.de/liste-der-drittanbieter-05-04-2023/) - [https://www.youtube.com/user/SIDETRADE92/featured](https://www.youtube.com/user/SIDETRADE92/featured) - [https://twitter.com/Sidetrade](https://twitter.com/Sidetrade) - [https://www.linkedin.com/company/sidetrade/](https://www.linkedin.com/company/sidetrade/) - [https://sidetrade-tech-hub.medium.com/](https://sidetrade-tech-hub.medium.com/) # SIDETRADE SUB-PROCESSORS LIST ## Authorized sub-processors for Sidetrade services We welcome you to SIDETRADE’s authorized sub-processors webpage where we maintain our list of sub-processors including our affiliated companies involved in the provision of the Sidetrade Services and processing our customers’ personal data. Sidetrade will make updates to the subprocessor list via this webpage. Below are two options for subscribing to updates to the subprocessor lists at [https://www.sidetrade.com/sidetrade-sub-processors-list/feed/?withoutcomments=1](https://www.sidetrade.com/sidetrade-sub-processors-list/feed/?withoutcomments=1) : Add an RSS reader extension to your browser ([https://chrome.google.com/webstore/detail/rss-feed-reader/pnjaodmkngahhkoihejjehlcdlnohgmp?hl=en](https://chrome.google.com/webstore/detail/rss-feed-reader/pnjaodmkngahhkoihejjehlcdlnohgmp?hl=en) [Chrome](https://chrome.google.com/webstore/detail/rss-feed-reader/pnjaodmkngahhkoihejjehlcdlnohgmp?hl=en) , [Firefox](https://addons.mozilla.org/en-US/firefox/collections/5975439/feed-readers/) ) Enable via [https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c?ui=en-us&rs=en-us&ad=us](https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c?ui=en-us&rs=en-us&ad=us) [Outlook](https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c?ui=en-us&rs=en-us&ad=us) on a PC ### AUGMENTED CASH/REVENUE **Sub-processor Name****Purpose/Services****Location**DocaposteSidepaperless LettersIvry-sur-Seine, FranceSidetrade UK Limited (Affiliated Company)Support, Maintenance, Implementation and training London, United KingdomOpportunity SASSMS ShippingParis, FranceSidetrade Limited (Affiliated Company)Support, Maintenance, Implementation and trainingIrelandDOCEBO France SASTraining & documentation platformServers located in Ireland### CASH APPLICATION **Sub-processor Name****Purpose/Services****Location**Sidetrade UK Limited (Affiliated Company)Support, Maintenance, Implementation and trainingLondon, United KingdomSidetrade Limited (Affiliated Company)Support, Maintenance, Implementation and trainingIrelandSidetrade Canada LtdSupport, Maintenance, Implementation and trainingCalgary, CanadaTWILIO [Data Protection Addendum | Twilio](https://www.twilio.com/legal/data-protection-addendum) Cash Application (Remittance e-mails parsing). Used by Sidetrade to parse remittance emails content transferred by Customer to SidetradeServers located in USAABBYY [Terms of Service – ABBYY Cloud Solutions – Universal DPA with GDPR Addendum](https://www.abbyy.com/legal/cloud-terms-of-service/dpa-universal-gdpr/) Cash Application (Optical Character Recognition (OCR) of Remittance e-mail content). Used by Sidetrade to scan and identify content of remittance emails transferred by Customer to SidetradeServers located in NetherlandsDigital Ocean [Legal – Data Processing Agreement (digitalocean.com)](https://www.digitalocean.com/legal/data-processing-agreement/) Hosting (ETL layer that manages the transformation of customer-specific and third-party bank formats into formats supported by the Sidetrade Cash application.)Servers located in Frankfurt (Germany)for the Customers based in Europe & Toronto (Canada) for the Customers based in AmericasAmazon Web Services [AWS Privacy (amazon.com)](https://aws.amazon.com/privacy/?nc1=h_ls) Hosting (back-up) (ETL layer that manages the transformation of customer-specific and third-party bank formats into formats supported by the Sidetrade Cash application.)Servers located in Frankfurt (Germany)### CREDIT RISK EXPERT **Sub-processor Name****Purpose/Services****Location**Sidetrade UK Limited (Affiliated Company)Support, Maintenance, Implementation and trainingLondon, United KingdomSidetrade Limited (Affiliated Company)Support, Maintenance, Implementation and trainingIrelandSidetrade Canada LtdSupport, Maintenance, Implementation and trainingCalgary, CanadaMicrosoft Azure [https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA](https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA) Credit Risk Expert – HostingSan Antonio, TX (primary server), USA; Chicago, IL USA (back-up)Cognizant Technology SolutionsCredit Risk Expert – Hosting – Azure Managed Service ProviderTulsa, OK USAMarcorp IT ProfessionalsCredit Risk Expert – Support, Maintenance, ImplementationCape Town, South AfricaMongo DB [https://www.mongodb.com/legal/dpa](https://www.mongodb.com/legal/dpa) Credit Risk Expert – Online Credit database managementData in Azure in San Antonio, TX USA### AIMIE AGENT **Sub-processor Name****Purpose/Services****Location**[Elevenlabs](https://elevenlabs.io/dpa) [https://elevenlabs.io/dpa](https://elevenlabs.io/dpa) Collection Caller Agent including the Gemini or Open AI’s LLMs Servers located in the USATWILIO Data Protection Addendum | TwilioVoiP ProviderServers located in the USA### AUGMENTED INVOICE **Sub-processor Name****Purpose/Services****Location**Amalto Technologies Corporation (Affiliated Company)Support, Maintenance, Implementation and training USA only for the Customers based in Americas Sidetrade UK Limited (Affiliated Company)Support, Maintenance, Implementation and trainingLondres, United KingdomSidetrade Limited (Affiliated Company)Support, Maintenance, Implementation and trainingIrelandSidetrade Canada LtdSupport, Maintenance, Implementation and trainingCalgary, CanadaDigital Ocean [Legal – Data Processing Agreement (digitalocean.com)](https://www.digitalocean.com/legal/data-processing-agreement/) HostingServers located in Frankfurt (Germany)for the Customers based in Europe & Toronto (Canada) for the Customers based in AmericasAmazon Web Services [AWS Privacy (amazon.com)](https://aws.amazon.com/privacy/?nc1=h_ls) Hosting (back-up)Servers located in Frankfurt (Germany)DOCEBO France SAS [Docebo – Data Processing Addendums](https://www.docebo.com/company/data-processing-addendum/) Training & documentation platformServers located in IrelandDOCUSENDMailing Services in the USServers located in the USAIIMPaper mailing servicesServers in CanadaMAILJET https://www.mailjet.com/legal/dpa/Global e-mail ServicesServers located in Germany & BelgiumABBYY [Terms of Service – ABBYY Cloud Solutions – Universal DPA with GDPR Addendum](https://www.abbyy.com/legal/cloud-terms-of-service/dpa-universal-gdpr/) (Optical Character Recognition (OCR)Servers located in Netherlands### DEBITEX & RISKSUITE MODULES **Sub-processor Name****Purpose/Services****Location**Sidetrade SA (Affiliated Company)Support, hosting and maintenance servicesFranceSidetrade UK (Affiliated Company)Support, hosting and maintenance services United KingdomSidetrade Limited (Affiliated Company)Support, hosting and maintenance servicesIrelandSutter Dialog GmbH & Co. KGFirst Level SupportGermanyIntecsoft Utilities GmbH & Co. KGMaintenance DebITEX SAP interface (Only if SAP interface is part of the scope of services)Germany#### IF YOU NEED MORE INFORMATION ABOUT A SUB-PROCESSOR. For any additional information concerning SIDETRADE’s data processing practices or sub processors, please check your [Data Processing Addendum](https://www.sidetrade.com/data-processing-addendum/) or send an email to [privacy@ sidetrade.com](mailto:privacy@www.sidetrade.com) identifying the sub-processor and the requested information. #### IF YOU WANT TO OBJECT TO A SUB-PROCESSOR A customer (Data Controller) my object to SIDETRADE use of a specific sub-processor in accordance with the terms of the [Data Processing Addendum](https://www.sidetrade.com/data-processing-addendum/) governing the relations between the parties. Such objection may be sent by letter with acknowledgement of receipt within fifteen (15) days after receipt of the notification with the detailed reasons of the objection at the following address: Sidetrade Privacy Team 114, rue Gallieni 92100 Boulogne-Billancourt France Objections must be based on legitimate data protection grounds in accordance with the terms of the [Data Processing Addendum](https://www.sidetrade.com/data-processing-addendum/) . [↑](#)