The artificial intelligence behind DigitalCase delivers automated resolution notification messages within the timeframe determined by your resolution process. Service Level Agreements (SLA) are automatically met and the workload is lightened for the account team member.
With DigitalCase, you can instantly compare your key performance indicators (KPIs) against your target via your personalized dashboard. You can sort these by case status and category. Observing these KPIs across a timeframe of a number of months, you get clear understanding of the likely volume of work and you make a more efficient adjustment of resources.
Artificial Intelligence can now support all companies in their customer engagement optimization efforts to gain the edge in what is an increasingly competitive environment.