Sidetrade Digital Case, powered by Aimie, simplifies interactions with your customers to better manage collection disputes. Integrated with Sidetrade Financials, it gives your cash collectors a single system to effectively orchestrate and collaborate on dispute resolution with all relevant stakeholders (e.g. sales and sales operations, delivery managers, etc.).
Using Artificial Intelligence, Aimie automatically scans inbound emails and either routes them to an existing case or creates a new one. Aimie is proven to correctly filter as much as 70% of inbound emails, resulting in reduced manual processing and substantial productivity gains.
The case management functionality provides a comprehensive view for all stakeholders, including the case history, all email exchanges, and relevant invoices. Digital Case ensures that resolution follows your service level agreements (SLAs), and alerts can be triggered to escalate cases that fall outside of policy.