By using the most advanced customer financial relationship technology, Viseo has seen a great increase in competitiveness. Trained on an amazing 313 million B2B payment experiences, Aimie – Sidetrade’s artificial intelligence system – analyzes each Viseo client, and recommends the best payment follow-up strategy for each one, in real time.
Beyond systematically enhancing Viseo’s credit management, Aimie also allowed them to improve performance, reduce payment disputes, and resolve misunderstandings more quickly.
With Sidetrade, we came to realize that 70% of our billing disputes leading to late payment came, in fact, from conformity issues (e.g. erroneous addresses or rates) stemming most often from miscommunication between finance and sales. Now, the sales team can view payment behavior via the Sidetrade mobile app, and work directly with their clients, for example when an order is frozen. This is a productive way to inform and empower people in the field on cashflow issues, which in the past were handled solely by the Finance department.” said Benoît Duchêne.
For Viseo, the success of their partnership with Sidetrade can be seen in a 10-day drop in late payments, amounting to $5.3 million in additional cash flow. The past due rate is now stable at 23% and is expected to improve even more in the 2020 financial year, thanks to Aimie’s machine learning algorithms.
Working with Sidetrade, Viseo’s customer financial relationship operations are now optimal. This is a valued partnership, with a real return on investment, with undeniable impact on sales and finance.