At the same time, dispute resolution now takes four days longer: 48 days vs 44 days in the previous year. This can be explained by the complexity of payment procedures at big companies, the difficulty SMBs have anticipating this complexity, and the fact that they do not know how to deal with it when incidents arise.
Pierre Pelouzet, business mediator with the French government, said:
The survey of disputed invoices that we are presenting today shows worsening payment behavior in France. This is corroborated by data recently published by the Observatoire des délais de paiement (the French observatory of mean collection periods). These indicators suggest we must double down on our efforts to educate companies on the economic importance of improving customer-supplier relations. We hope the survey will raise awareness of the problem and lead to a virtuous cycle where customers and suppliers co-build a more balanced ecosystem.”