--- title: "Aimie Agents and Customer Agents" id: "30869" type: "page" slug: "aimie-agent" published_at: "2026-04-01T14:07:04+00:00" modified_at: "2026-04-27T07:52:38+00:00" url: "https://www.sidetrade.com/core-platform/aimie-agent/" markdown_url: "https://www.sidetrade.com/core-platform/aimie-agent.md" excerpt: "Home » O2C Intelligence Platform » Core Platform » Aimie Agents and Customer Agents Aimie Agents and Customer Agents Sidetrade's agentic AI layer takes two forms. Aimie Agents are purpose-built for autonomous O2C execution – ready to deploy across collections,..." taxonomy_language: - "English" taxonomy_post_translations: - "pll_69dd0de5715fd" --- - [O2C Intelligence](/) - [[Column]](#) - [O2C AGENTS](https://www.sidetrade.com/core-platform/aimie-agent/) - [Aimie Agents](https://www.sidetrade.com/core-platform/aimie-agent/#aimie-agents) - [Customer Agents](https://www.sidetrade.com/core-platform/aimie-agent/#customer-agents) - [Agent Builder Studio](https://www.sidetrade.com/core-platform/agent-builder-studio/) - [--separator--](#) - [O2C Apps](https://www.sidetrade.com/core-platform/o2c-apps/) - [Credit Risk Expert](https://www.sidetrade.com/core-platform/o2c-apps/credit-risk-expert/) - [Order and E-Invoicing](https://www.sidetrade.com/core-platform/o2c-apps/order-and-e-invoicing/) - [Augmented Collection](https://www.sidetrade.com/core-platform/o2c-apps/augmented-collection/) - [Digital Case](https://www.sidetrade.com/core-platform/o2c-apps/digital-case/) - [Cash App](https://www.sidetrade.com/core-platform/o2c-apps/cash-app/) - [Deductions and Claims](https://www.sidetrade.com/core-platform/o2c-apps/deductions-and-claims/) - [Customer Experience Center](https://www.sidetrade.com/core-platform/o2c-apps/customer-experience-center/) - [Analytics](https://www.sidetrade.com/core-platform/o2c-apps/analytics/) - [[Column]](#) - [Aimie IQ](https://www.sidetrade.com/core-platform/aimie-iq/) - [Conversational Engagement](https://www.sidetrade.com/core-platform/aimie-iq/) - [-- separator --](#) - [Technology](https://www.sidetrade.com/core-platform/) - [Core platform](https://www.sidetrade.com/core-platform/) - [Intelligence Foundation](https://www.sidetrade.com/core-platform/intelligence-foundation/) - [O2C Execution Layer](https://www.sidetrade.com/core-platform/o2c-execution-layer/) - [Arrange a demo](https://www.sidetrade.com/sidetrade-demos/?fid=4235) - [[Column]](#) - [O2C Data Lake](https://datalake.sidetrade.com/) - [Real-time, predictive payment intelligence](https://datalake.sidetrade.com/) [Industries](#) - [Construction & Mining](https://www.sidetrade.com/industries/construction-mining/) - [CPG](https://www.sidetrade.com/industries/cpg/) - [Financial Services](https://www.sidetrade.com/industries/financial-services/) - [ICT](https://www.sidetrade.com/industries/ict/) - [Life Sciences](https://www.sidetrade.com/industries/life-sciences/) - [Manufacturing](https://www.sidetrade.com/industries/manufacturing/) - [Retail](https://www.sidetrade.com/industries/retail/) - [Services](https://www.sidetrade.com/industries/services/) - [Transport & Logistics](https://www.sidetrade.com/industries/transport-logistics/) - [Utilities & Environment](https://www.sidetrade.com/industries/utilities-environment/) [Customers](https://www.sidetrade.com/case-studies/) - [Who we work with](https://www.sidetrade.com/customers/) - [Case studies](https://www.sidetrade.com/case-studies/) [Resources](https://www.sidetrade.com/resources/) - [Whitepapers](https://www.sidetrade.com/resources/whitepapers/) - [Brochures](https://www.sidetrade.com/resources/brochures/) - [Webinars](https://www.sidetrade.com/resources/webinars/) - [Videos](https://www.sidetrade.com/resources/videos/) - [Training and Certification](https://www.sidetrade.com/resources/certification/) [Blog](https://www.sidetrade.com/blog/) [Company](https://www.sidetrade.com/company/about-us/) - [About Us](https://www.sidetrade.com/company/about-us/) - [CSR](https://www.sidetrade.com/company/csr/) - [Leadership](https://www.sidetrade.com/company/leadership/) - [News](https://www.sidetrade.com/company/news/) - [Careers](https://www.sidetrade.com/company/careers/) - [Investors](https://www.sidetrade.com/company/investors/) - [Contact](https://www.sidetrade.com/contact-us/) [en](https://www.sidetrade.com/core-platform/aimie-agent/) [fr](https://www.sidetrade.fr/core-platform/agents-aimie-et-agents-personnalises/) [de](https://www.sidetrade.de/) - [https://www.youtube.com/user/SIDETRADE92/featured](https://www.youtube.com/user/SIDETRADE92/featured) - [https://twitter.com/Sidetrade](https://twitter.com/Sidetrade) - [https://www.linkedin.com/company/sidetrade/](https://www.linkedin.com/company/sidetrade/) - [https://sidetrade-tech-hub.medium.com/](https://sidetrade-tech-hub.medium.com/) [Home](https://www.sidetrade.com/) » O2C Intelligence Platform » [Core Platform](https://www.sidetrade.com/core-platform/) » Aimie Agents and Customer Agents # ****Aimie Agents and Customer Agents**** Sidetrade’s agentic AI layer takes two forms. Aimie Agents are purpose-built for autonomous O2C execution – ready to deploy across collections, cash application, disputes, and credit. Customer Agents are customizable AI agents built by users in the Agent Builder Studio to automate and execute O2C processes based on their specific business rules and workflows. SEE IT IN ACTION [Aimie Agents Brochure](https://go.sidetrade.com/2026_Sidetrade_Aimie_Agents_EN.html?utm_source=website&utm_medium=datasheet&utm_campaign=aimie-agents) ## **Aimie Agents** Ready-to-deploy AI agents that execute autonomously across the O2C lifecycle. ## **Benefits** Aimie Agents provide answers to your challenges. **Clear AI use cases with measurable business value** Aimie Agents deliver production – ready O2C use cases – no experimentation required. **AI that moves beyond pilots into operational reality** Pre-built agents deploy at scale within existing workflows from day one. **Domain intelligence that works on real O2C data** Built on Sidetrade’s Data Lake – not generic models or fragmented data sources. **Trusted, governed AI decisions at every step** Human oversight and policy-driven controls built into every agent execution. **AI embedded into existing workflows without disruption** Natively integrated within Sidetrade O2C Apps – no separate implementation required. ## **Features** Aimie Agents automate the full range of O2C actions, from outbound calling to financial reporting. Insightful Summaries in Seconds Auto-generated Optimized Responses Instant Financial Reporting Autonomous Outbound Calling Intelligent Interaction Outcome Qualification Escalation and Governance Multilingual Execution [Aimie Agents Brochure](https://go.sidetrade.com/2026_Sidetrade_Aimie_Agents_EN.html?utm_source=website&utm_medium=datasheet&utm_campaign=aimie-agents) [Agentic AI in Finance](https://go.sidetrade.com/2026_Sidetrade_Beyond_Prediction_EN.html?utm_source=website&utm_medium=ebook&utm_campaign=beyond-prediction) ## ****Customer Agents**** Build and deploy custom O2C agents tailored to any enterprise process, policy, or workflow. ## **Benefits** Customer Agents are built using Agent Builder Studio, with capability tiers to match process complexity and desired autonomy. ****Agents shaped to your processes**** Customer Agents are built to respond to enterprise-specific workflows, policies, and compliance requirements. ****Governance and compliance requirements**** Configurable controls ensure every agent operates within defined financial and O2C regulatory guardrails. ****Predictive insight that drives action, not just dashboards**** Customer Agents are embedded with Sidetrade intelligence to provide governed, measurable execution. ****Workflow changes without IT dependency**** Business teams build and modify agents independently – no custom code required. ****Explainable, auditable AI operations**** Every agent decision is traceable, governed, and designed for enterprise oversight. [Aimie Agents Brochure](https://go.sidetrade.com/2026_Sidetrade_Aimie_Agents_EN.html?utm_source=website&utm_medium=datasheet&utm_campaign=aimie-agents) [Agentic AI in Finance](https://go.sidetrade.com/2026_Sidetrade_Beyond_Prediction_EN.html?utm_source=website&utm_medium=ebook&utm_campaign=beyond-prediction) ## **Why Sidetrade?** Sidetrade’s agentic AI delivers measurable outcomes from day one, with governance, domain intelligence, and enterprise-grade integration built in. **68%** efficiency rate for Aimie-driven workflows vs. ~50% for rule-based approaches ****15,000+**** emails processed per day, with up to 70% automatically routed **+12%** uplift in recovery action effectiveness reported by customers **94%** auto-resolution rate for standard payments **40%** reduction in manual cash application time **78%** payments fall within Aimie IQ’s identified payment windows **9-15** annual DSO reduction typically achieved by customers Trained on O2C data to ensure compliant, finance-appropriate interactions. Agents built and deployed in days, with live pilot results before full deployment. ## ****FAQ**** #### **What is the difference between Aimie Agents and Customer Agents?** Aimie Agents are pre-built, Sidetrade-managed AI agents designed to execute O2C processes using proven best practices and domain expertise, ready out-of-the-box. Customer Agents are user-defined agents created within Agent Builder Studio, tailored to specific business rules, workflows, and organizational requirements. #### **Can business teams build Customer Agents without coding?** Sidetrade enables business teams to build Customer Agents using a no-code, visual environment in Agent Builder Studio. Users configure workflows, rules, and actions through an intuitive interface, accelerating deployment without requiring technical development skills. #### **How does Sidetrade ensure AI decisions are safe and auditable?** Sidetrade enforces governed AI through predefined policies, role-based access controls, and continuous monitoring. Every agent action is traceable, auditable, and aligned with business rules, ensuring transparency, compliance, and human oversight across all automated decisions. #### **What results have customers seen with Aimie Agents?** Customers achieve measurable improvements in productivity, cash acceleration, and operational efficiency. Organizations report faster collections, reduced manual workload, improved decision accuracy, and stronger overall O2C performance. Aimie Agents often handle the accounts across the portfolio that many collectors never have time to reach, improving the overall cash performance of the collections team. #### **What O2C processes can Aimie Agents handle?** Aimie Agents operate across the full Order-to-Cash cycle, including collections, cash application, dispute resolution, credit risk management, billing analysis, and customer communications. They execute tasks autonomously while remaining governed by business rules and human oversight. ### Ready to Transform Your Order-to-Cash? Finance transformation is at your fingertips. Are you ready? Join finance leaders already experiencing the power of Aimie. Take the first step towards transforming your order-to-cash operations. [Contact Us](/contact-us/) [See a demo](/sidetrade-demos/?fid=4235) [↑](#)