Crush your career: From Credit Management to Customer Success

Have you ever found yourself at a career crossroads, wondering if it’s time for a change? For some this could mean finding a similar role in a different company, for others it could mean an entirely new career path.

If you’ve been contemplating a shift into the dynamic world of customer success, we have just the thing for you! Tune into our latest podcast episode featuring an insightful conversation with two industry leaders:

  • Staci Cima, CCE, Director of Customer Success North America
  • Emmanuel Thiriez, Chief Customer Officer

In this episode, Staci and Emmanuel share their personal journeys and offer a firsthand look at what it takes to transition into a customer success role. You’ll gain valuable insights into the essential skill sets needed to excel as a customer success manager and understand the critical concept of becoming a trusted advisor.

Whether you’re considering a career change or simply curious about the field, this podcast will provide you with the knowledge and inspiration to take the next step confidently. Don’t miss out on this opportunity to learn from the best – tune in now!

Staci Cima
Director of Customer Success North America

With over 14 years in credit management, Staci is a seasoned Order-to-Cash pro. Known for her passion for technology and exceptional consultancy skills, she leverages her unique sector insights and proven track record to build lasting and results-oriented customer relationships. Her commitment to not only meeting but exceeding customer goals sets her apart as a true leader in the field.

Outside of Sidetrade, you can catch Staci driving her teenage kids back and forth from sports events. 

Connect with Staci on Linkedin.

Emmanuel Thiriez
Chief Customer Officer

A master in boosting customer satisfaction, Emmanuel has over twenty years’ experience of entrepreneurship in SaaS solutions and knows exactly what it means to be an exceptional trusted advisor.

Emmanuel has built up a team of seasoned Order-to-Cash Customer Success Managers ready to offer customers the best service across the globe. Along with this team of experts, Emmanuel is on a mission to ensure our customers are satisfied and successful and help to help them make the most of Augmented Cash.

Connect with Emmanuel on Linkedin… and maybe catch his next musical!

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